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Privacy policy

We only collect what we need to quote, dispatch and follow up your job. This page explains what that is, who sees it, and the choices you have.

Last updated:

1. Who we are

ProSquad is a coordination service that connects customers in Kuala Lumpur and Selangor with independent home service pros (aircond, plumbing, electrical, handyman and water heater work). In this policy, "we", "us" and "ProSquad" mean the operator of prosquad.my and the ProSquad WhatsApp line. For the purposes of the Personal Data Protection Act 2010 (PDPA), we are the data user for the personal data described here.

2. What personal data we collect

We collect data you give us when you contact us and book a job:

  • Your name and WhatsApp or phone number.
  • Your service address or neighbourhood, and access notes such as guard-house or lift instructions.
  • Photos, videos and messages describing the problem. These can show the inside of your home, so please avoid including people, documents or valuables in them.
  • Job details, quotes, scheduling and payment status (we do not store full card or online banking credentials).
  • Any feedback or complaint you send us.

We also receive basic technical data when you visit the website, such as device type, pages viewed and approximate location, through cookies or similar tools (see section 7).

3. How we use it

  • To understand your job, prepare a quote and confirm it with you.
  • To choose a suitable pro on our network and share your job details with them.
  • To send job updates and photos, and to help relay messages between you and the provider if something goes wrong.
  • To handle payment records, complaints and disputes.
  • To improve the service, for example by reviewing which jobs go well or badly. We use this in aggregate where we can.
  • To meet legal obligations.

We do not sell your personal data. We only send you marketing messages if you have agreed to receive them, and you can opt out at any time by telling us.

4. Who we share it with

We share only what is needed for the job:

  • The independent pro assigned to your job, who receives your name, address, access notes, job description and photos so they can do the work. Pros on our network are required to use this data only for your job.
  • Service providers that help us run ProSquad, such as messaging (WhatsApp), website hosting, analytics and payment or accounting tools.
  • Authorities or professional advisers when the law requires it or to protect our legal rights.

Some of these providers (for example WhatsApp) process data on servers outside Malaysia. By contacting us you understand and consent to this transfer, and we take reasonable steps to choose providers that protect data appropriately.

5. Security and how long we keep data

We use reasonable administrative and technical safeguards to protect your data from loss, misuse and unauthorised access, and we limit access to coordinators who need it. No system is perfectly secure, so we cannot guarantee absolute security.

We keep job records only as long as needed for accounting, dispute handling and legal requirements, then delete or anonymise them. Photos of your home are kept for the shortest period that lets us help resolve disputes.

6. Your rights and choices

Under the PDPA you may ask to see the personal data we hold about you, ask us to correct it, or withdraw your consent to our processing it (some data we must keep by law). To make a request, email hello@prosquad.my or message us on WhatsApp. We may need to confirm it is really you, and we will reply within the time the PDPA allows.

If you do not give us the data we need (for example your address), we may not be able to dispatch a pro.

7. Cookies and analytics

The website may use cookies or similar tools to remember your language and to understand, in aggregate, which pages are useful. You can block or delete cookies in your browser settings; the site still works without them.

8. Children

Our service is for adults who own or rent a home. We do not knowingly collect data from children under 18.

9. Changes and contact

We may update this policy and will change the "Last updated" date when we do. Questions or complaints about your data: email hello@prosquad.my or WhatsApp +1 416-906-6919. If we cannot resolve it, you may complain to the Personal Data Protection Commissioner of Malaysia.

This policy is provided in English, Bahasa Malaysia and Chinese. If there is any inconsistency, the English version prevails.